Privacy Policy

Information we collect

Account and listing information. When a therapist creates an account, we collect their name, email, password (stored as a one-way hash, never in plain text), phone number, business location(s), service descriptions, rates, hours, and any photos they upload for their ad.

Identity verification documents. Before a therapist's listing can go live, we require a photo of their massage therapy license and a government-issued photo ID. These are the most sensitive documents we handle, and they're treated differently from ad photos: they're stored in a separate, private location that is never publicly accessible, and only accessible to a small number of authorized administrators reviewing the submission. We use these documents solely to confirm a therapist's identity and licensing before allowing their listing to appear publicly, and they are never shown to clients or displayed anywhere on the site.

Reviews and reports. Clients can leave a review or submit a report about a listing without creating an account. We collect the name and (optional) email they provide, the content of the review or report, and any evidence photos submitted with a report.

Payment information. Subscription and boost-credit payments are processed by Stripe, Inc. We do not receive or store full payment card numbers — Stripe handles that directly and provides us only with limited transaction information (such as subscription status and payment history) needed to run the service.

Marketing email consent. At signup, a therapist can optionally check a box to receive occasional promotional emails from us. This is off by default and separate from the required account emails (like password resets) we send regardless of this choice. We record the date consent was given so we can show it was a real opt-in, not a default.

Automatically collected information. Like most websites, our servers log standard technical information (IP address, browser type, pages visited, timestamps) for security and troubleshooting. We use a session cookie to keep therapists and administrators logged in; we do not use third-party advertising or tracking cookies.

How we use this information

We use the information above to:

operate and display the directory; verify a therapist's identity and licensing before publishing their listing; process subscription payments and boost purchases through Stripe; moderate client-submitted reviews and reports; respond to support requests; send required account emails (such as password resets); and, only where a therapist has explicitly opted in, either feature their listing information or photos in our own marketing and social media (dashboard opt-in), or send them promotional emails (signup opt-in). We do not use verification documents (license/ID photos) for marketing under any circumstance.

Who we share information with

We share information with service providers who help us run Find Me Massage, currently: Stripe (payment processing) and Cloudflare (photo and document storage). These providers only receive what they need to perform their function and are not permitted to use it for their own purposes. Public listing information (name, photos, bio, services, rates, hours, location, reviews) is, by design, visible to anyone browsing the site. Verification documents are never shared publicly or with any third party beyond the storage provider hosting them. We do not sell personal information.

How long we keep information

We retain account and listing information for as long as an account remains active. Verification documents are retained only as long as needed to support an active or recently active listing and for basic compliance recordkeeping; a therapist may request deletion of their account and associated documents at any time by contacting us below.

Your rights and choices

Therapists can review and update most of their information directly from their dashboard at any time, including their social media marketing opt-in. Every promotional email includes an unsubscribe link, and unsubscribing (or contacting us) stops promotional email immediately — it does not affect required account emails or your listing. As a California-based business, we honor requests from California residents to know what personal information we hold about them, correct it, or delete it, and we do not sell or share personal information as those terms are defined under California law. To make any of these requests, contact us at the email below.

Security

We use industry-standard safeguards appropriate to the sensitivity of each type of data — including encrypted connections (HTTPS), one-way password hashing, and storing verification documents in a private, non-public location accessible only to authorized administrators. No method of storage or transmission is perfectly secure, and we cannot guarantee absolute security.

Children's privacy

Find Me Massage is not directed to, and is not intended for use by, anyone under 18. Therapists must be 18 or older to register.

Changes to this policy

We may update this policy from time to time. We'll update the date at the top of this page when we do; significant changes will be communicated to registered therapists by email.

Contact us

Questions about this policy, or requests regarding your personal information, can be sent to privacy@findmemassage.com.