How Messaging & Client Screening Work

Instead of only a phone number, every profile has a "Send My Info" form. A client fills in their name, phone or email, the massage type and duration they want, whether they'd rather come to you or have you come to them, and roughly when — no account or sign-up required on their end. Outside the hours you've set to be reachable by call or text, this form is the main way clients get in touch, so it's worth keeping an eye on.

That submission is emailed to you right away, and also saved to a Messages inbox on your dashboard so you're never relying on email alone. From there you can select one or several messages at once to mark as read or delete, or use "Mark All As Read" to clear your inbox in one click.

The moment a message shows up in your inbox, its phone number and email are checked against every report other therapists have filed. No lookup, no extra step — if that contact has a history, a warning shows up right next to their info, before you've replied to anything.

Reporting A Bad Contact

Had a no-show, a scam, a chargeback, or someone aggressive or threatening? Report it straight from the message (or, if they contacted you outside the site, from a standalone lookup on your dashboard) by picking a reason — no need to write anything identifying:

A report only ever shows other therapists the phone/email, the reason, and how many times it's been reported — never your name or theirs. You can review everything you've filed from your dashboard and delete a report yourself if you made a mistake; if you need one corrected or reinstated instead, contact support.