Frequently Asked Questions

Before a listing can go live, we require the therapist to submit a photo of their massage license (or confirm their state doesn't require one) and pass an automated government-ID and live-selfie check. A profile showing the blue "✓ Verified" badge has passed both checks. That confirms the documents were reviewed and matched — it isn't an ongoing guarantee of a therapist's licensure, insurance, or conduct, so if that matters to you, you can independently check a license with your state's licensing board. Find Me Massage is a directory, not the therapist's employer — every session is arranged directly between you and the therapist.

There's no in-app booking or payment. Each profile shows how the therapist prefers to be reached — call, text, email, or the "Send My Info" form — and you arrange the appointment, rates, and payment method directly with them.

Therapists can optionally list weekly hours, and "Open Now" reflects whether it's currently within those hours in the therapist's own time zone. Some therapists choose to only take calls/texts during those hours (outside them, you'll see email or "Send My Info" instead) — that's a setting they control, not a guarantee of an instant response either way. Hours are self-reported and approximate.

No. Browsing and contacting therapists is free, and we never see or take a percentage of what you pay a therapist directly.

If you're ever in a dangerous situation, contact 911 or emergency services immediately — don't wait to report it to us first. Once you're safe, you can submit a report right from the therapist's listing, or contact support. We investigate every report, use a three-strike policy for confirmed violations, and cooperate with law enforcement on anything illegal.

Every review is submitted by someone claiming a genuine experience and goes through moderation before it appears publicly — we remove reviews that are fake, abusive, or violate our content rules.

Weekly, Monthly, and Monthly VIP plans — actual current prices (they're pulled live from Stripe, so they're always accurate) are on the pricing page. No commission or per-booking fee on top of your listing — clients contact you directly.

Weekly and Monthly are the same listing, billed on a different cycle. Monthly VIP adds 10 free boost credits every billing cycle, a second practice location, and up to 6 rotating photos on your ad (vs. 3 on the other plans).

Upload a photo of your massage license (or, if your state doesn't require one, confirm that instead) and complete an automated government-ID and live-selfie check. An admin reviews the license/attestation, and both that and the ID check need to be approved before your listing goes live and shows the "Verified" badge. This usually takes a day or two.

Yes, from your dashboard, whenever you want. Canceling stops future billing but doesn't refund the period you're currently in — see our Terms of Service for the full refund policy.

A boost temporarily pushes your ad to the top of local search and marks it "Featured." You buy boost credits from your dashboard and spend one whenever you want the spotlight, up to once every 6 hours. Monthly VIP includes 10 free credits every billing cycle.

On by default: clients can only call or text you during the hours you set on your dashboard — outside them, they see email or "Send My Info" instead, so you're not disturbed. You can turn it off anytime from the Hours card if you'd rather be reachable around the clock.

Use Vacation Pause from your dashboard — it hides your listing from search and pauses billing (if you're subscribed) for up to 7 days, then both resume automatically. You can also end it early.

Yes — add it from your dashboard. We review each link before it goes live (and again if you ever change it) so we're not vouching for a destination we haven't looked at.

Yes, anytime from your dashboard. It cancels any active subscription immediately (no refund or proration for time you've already paid for) and removes your listing, photos, and verification documents.

Boosts and the VIP badge help within search. We also repost approved listings on our own social channels and invest in outside marketing, not just organic posts.